Programme Management, Governance and PMO

Large programmes are never straightforward. Throughout its lifecycle, a clear and effective governance and delivery operating model is essential for driving forward the envisaged transformation of the business.

Your current IT organisation setup is largely focused on maintaining production systems and delivering small-medium scale projects and it may not have the structures, people and experience in place to deliver a large technology enabled business transformation. 

You can benefit from truly innovative thinking in the areas of programme operating models, governance and delivery optimisation, where we can help you to manage an agile delivery, develop your own capability and manage the System Integrator partner delivery. We’ll help you land on the right model and identify what you need to do to successfully deliver the programme. 

For an effective programme operating model, we will look at:

Make timely decisions with incomplete and imperfect information

The project team will be required to make many decisions based on incomplete and imperfect information. To be successful, a higher premium must be placed on progress and speed over perfection in decision making.

Business-led, tech-enabled transformation

Business leadership must assume active, visible and vocal leadership and communication roles. The Steering Committee must speak in “one voice” and carry “one message”.

If necessary, compromise scope rather than deadlines

Once established, milestone dates should not be compromised. An overall commitment to programme timing must be established to achieve reasonable timeframes.

One source of the truth

Everyone will adhere to the programme governance structure and processes to facilitate a single view of status, issues, and risks. Going around the programme structure and processes will not be tolerated.

<span data-metadata=""><span data-buffer="">Dedicate resources to the project you “cannot afford to lose”

Employees that are critical to day-to-day operations are the very same people that need to be on the team. Make the project team “the place to be” if you are a high performing employee.

Fast escalation

Clearing project conflicts and making difficult decisions quickly will be critical to maintain project momentum. A process that quickly elevates such issues to senior decision makers should be established and followed strictly.

Organised in a way that maintains control and accountability​

Taking into account our experience in similar client programmes and your organisation needs, we will establish the right programme operating model for your transformation. See representative example below:

Key deliverables​

Transform ERP programme management, governance and PMO best practice provides governance tools, templates and accelerators for every phase of your transformation. Our methodology combines the implementation experiences collected during the years on the selected technology and uses the industry best practices along the implementation phases to simplify and lead the technical / integration tasks, organisational and process activities, incorporating agile principles to manage the delivery through time-boxed sprint cycles.

To measure effective programme management, we look at managing the result and the value and outcomes we deliver, using collaboration tools that track project-health metrics and KPIs.

Getting Started

Control project scope; Plan and manage work, and Manage deliverables and project controls
  • Project charter (scope)​
  • Project management plan (PM process definition)​
  • Master plan (high level work planning)
  • Deliverables log​
  • Work plan (execution level work planning)​
  • Quality management plan

Benefits management and realisation

  • Updates to Project Charter (if needed)​
  • Benefits Strategy​
  • Benefits Management Roadmap and Plan​
  • Benefits Review Process 

Quality management

  • Quality Management Plan​
  • Quality Assessment checklist​
  • Deliverables Log​
  • Configuration Management Plan​
  • Deliverable Feedback and Acceptance criteria

Progress reporting

  • Project Status Reports​
  • Project Meeting Minutes

Governance

  • Governance structure​
  • Escalation process​
  • Agreed roles and responsibilities​
  • Recurring meetings set up

Stakeholder and communication

  • Stakeholder  engagement list​
  • Stakeholder RACI​
  • Stakeholder Matrix ​
  • Communications Plan

Change Control

  • Change Control log​
  • Change Control Board Terms of Reference

Integrated programme planning

  • Work Plan (showing responsibilities, dependencies, schedule)​
  • Deliverables Log​
  • Resource Plan​
  • Planning report (e.g. plan on a page)​
  • Planning framework

RAID management

  • Risks log​
  • Assumptions log ​
  • Issues log​
  • Decisions log​
  • Dependencies log​
  • RAID management processes​
  • Actions log

Benefits management and realisation

  • Updates to Project Charter (if needed)​
  • Benefits Strategy​
  • Benefits Management Roadmap and Plan​
  • Benefits Review Process 

Quality management

  • Quality Management Plan​
  • Quality Assessment checklist​
  • Deliverables Log​
  • Configuration Management Plan​
  • Deliverable Feedback and Acceptance criteria

Progress reporting

  • Project Status Reports​
  • Project Meeting Minutes

Governance

  • Governance structure​
  • Escalation process​
  • Agreed roles and responsibilities​
  • Recurring meetings set up

Stakeholder and communication

  • Stakeholder  engagement list​
  • Stakeholder RACI​
  • Stakeholder Matrix ​
  • Communications Plan

Change Control

  • Change Control log​
  • Change Control Board Terms of Reference

Integrated programme planning

  • Work Plan (showing responsibilities, dependencies, schedule)​
  • Deliverables Log​
  • Resource Plan​
  • Planning report (e.g. plan on a page)​
  • Planning framework

RAID management

  • Risks log​
  • Assumptions log ​
  • Issues log​
  • Decisions log​
  • Dependencies log​
  • RAID management processes​
  • Actions log

Our team has supported many clients to structure, deliver and govern technology transformational programmes, supported by our Transform ERP framework that enables the right decisions for your business at the right time during the programme.